Grand Velas Riviera Maya

Carretera Cancun-Tulum KM 62 Col. Centro
Playa del Carmen, 77710

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Collect unique experiences in a 5-Diamond resort in the Riviera Maya. Vibrant colors surround this all-inclusive 5-Diamond Riviera Maya resort, redefining the experience of luxury. Only 35 minutes from the Cancun International Airport and 5 minutes from downtown Playa del Carmen, Grand Velas Riviera Maya offers the perfect vacation escape to pamper and renew your body and soul.

Its unique facilities with certified beach and beautiful Mayan jungle will provide an unrivaled experience on your next holidays. Experience three separate ambiances that serve different needs according to the vacation experience you want to create, all specially designed to maintain the natural beauty of the Riviera Maya and the Caribbean Sea.

An upscale ambiance designed your comfort. With elegant suites, personalized concierge service, and award-winning signature spa (the largest in Latin America), a convention center with modern equipment and an incredible natural environment; this resort is perfect for the experienced traveler looking for exclusivity and impeccable service. Furthermore, our suites feature high-end amenities like mini bar with Premium drinks, turndown service, WiFi, L’Occitane products and 24-hour personal concierge service.

A world-class culinary tour. The resort’s fine cuisine includes several restaurants and bars, two with 4-Diamond certification. We also have the first restaurant in the world to be part of an all-inclusive and recipient of a 5 Diamond award by AAA.

Exclusive Amenities

  • 50% discount for private Round trip transfer Airport-Hotel-Airport (must be arranged at least 48 hours in advanced)
  • Welcome Bottle of Mezcal
  • $50 USD Spa credit, per adult, per day (only applicable to massages, facials and body wrap treatments with a duration of 50 minutes or more. Not combinable with any other promotion or program, not reimbursable or transferable, not valid for group, not cumulative, non-refundable, not redeemable for cash, not combinable with other spa promotions, not applicable to hydrotherapy circuit, spa boutique products, beauty salon and treatments at spa cabanas. Other restrictions apply)
The following amenities are subject to availability at the time of check-in/departure: ​
  • Upgrade from Zen to Zen Pool, Ambassador to Ambassador Pool, and Ambassador Pool to Grand Class
  • Early Check-In Late
  • Check-Out

Check In: 3:00 PM
Check Out: 12:00 Noon


Number of Rooms: 539

Zen Grand Suite

The Mayan nature is the main element that describes this suite. Enjoy 1184 sq.ft. that will bring harmony and peace through its luxury amenities, prime location and world class service; enjoy with your family and loved ones the sounds of the Riviera Maya.
● King size bed, or two Queen size beds
● Private terrace with sitting area
● Living area with sofa
● Bathroom with shower and separate Jacuzzi
● Bathroom vanity
● Connecting suite available
Size: 1184 sq. ft.
Maximum occupancy: Up to 3 adults in each suite and up to 2 kids ( 4 -15 ) per suite


Ambassador Suites

Ideal for a family vacation, this suite has one King size bed and an incredible terrace, where you can enjoy breathtaking ocean views. These suites are decorated with vibrant colors portraying the energetic atmosphere of this ambiance.

  • 1 King size bed, or 2 Queen size beds
  • Private terrace with sitting area
  • Extraordinary ocean view
  • Sitting area with sofa
  • Bathroom with shower and a separate Jacuzzi
  • Connecting Suite available 
Size: 1,270 square feet
Maximum occupancy: Up to 3 adults in each suite and up to 2 kids ( 4 -15 ) per suite


Ambassador Pool Suites

Feel the excitement and pleasure within these fabulous suites with stunning ocean views. Take pleasure in this spacious suite with an area of 1270 sq.ft. and admire the stunning views of the turquoise sea, beach, and the private plunge pool. Enjoy a memorable stay in the company of your family in this amazing suite decorated with a Mexican contemporary style. It is equipped with all you need.

•    King size bed, or 2 Queen size beds
•    Private terrace with sitting area and pool
•    Oceanfront
•    Living area with shower and separate Jacuzzi
Size: 1,270 sq.ft.
Maximum occupancy: Up to 3 adults in each suite and up to 2 kids ( 4 -15 ) per suite


Grand Class Suites

Considered the ideal honeymooners suite. Relax on your balcony and enjoy with your couple the extraordinary view of blue-turquoise sea. During your stay you are offered the most luxurious amenities, spacious high quality areas and absolute tranquility. Romantic nights await you.
● A King size bed, or two Queen size beds
● Terrace with private plunge pool and sitting area
● Living room with contemporary type sofas
● Spa-type bath, with separate shower and Jacuzzi
● Walk-in closet
Size: 1,377 sq.ft.
Maximum occupancy: 3 adults (Over to 16 years old)


Presidential Zen Grand Suite

This attractive suite delights couples and families due to the amazing space it offers. Enjoy luxurious amenities that complement the mystic Mayan natural environment, and admire stunning views of the rainforest. This suite was exclusively designed to live a relaxing and peaceful vacation. In addition, as a special amenity, enjoy a revitalizing massage per day, personalized 24-hour Concierge service, and VIP transportation to and from the airport.
● King size bed and / or two Queen size beds
● 2 full bathrooms with rain showers and Jacuzzi
● Marble dining table for 8 people
● Living room with sofa
● Private terrace with sitting area and plunge pool
Size: 3,518 sq. ft.
Maximum occupancy: 6 people (4 Adults and 2 Children of 4 - 16 years old )


Ambassador Governor Suites

With elegance and subtlety this suite was designed for those who come to experience luxury and comfort. Release your soul contemplating magnificent sunsets; make yourself comfortable in the beautiful sofa, enjoy of a stocked minibar, or watch your favorite movie on the LED TV.
  • 1 bedroom with King size bed
  • Ocean view
  • Table for 3 people
  • Private terrace with plunge pool
  • Sitting area with sofa
  • Two showers: rain and hand
  • Indoor Jacuzzi
  • Massage in the suite area
Size: 2,540 sq. ft.
Maximum occupancy: 2 adults and 2 children


Ambassador Presidential Suites

This suite is everything you have ever dreamed of! Live it in this splendid two-bedroom suite with private plunge pool overlooking the Caribbean Sea. Enjoy with your loved ones the amenities and services offered; relax in the indoor Jacuzzi and enjoy a massage in the comfort of your suite; in addition to 24-hour Concierge service. Spend unforgettable moments in the majestic Presidential Suite.
•    2 bedrooms, one with a King size bed and the second one with two Queen size beds.
•    Ocean-front view
•    Private terrace with swimming pool and sitting area
•    Sitting area with modern sofa
•    2 bathrooms with double shower: rain and hand
•    Massage in the suite area
•    Indoor Jacuzzi
•    Walk-in closet
Size: 3,094 sq.ft.
Maximum occupancy: 4 Adults and 2 children from 4 - 16 years old.


Grand Class Presidential Suites

The Grand Class Presidential suite is the perfect refuge for your dream vacations. Feel the comfort during your stay, and invite your family to enjoy exclusive nights in this spacious area. Discover unique amenities and let yourself be pampered with unsurpassed personalized service; which includes 24-hour Personal Concierge, daily 50-minute massage, and VIP transportation.
● 2 bedrooms, one with King size bed, and one with two Queen beds
● Private terrace with ocean view and plunge pool
● Living area with contemporary type sofas
● Bar area with premium liquor and beverages
● In-suite massage area
● Walk-in closet
● Dining table for 8 people
Size: 3,796 sq.ft.
Maximum occupancy:  6 Adults 

Zen Grand Pool Suite

This suite, located in the heart of the Mayan rainforest, is the perfect retreat for a great family vacation. Immerse yourself in Mayan paradise, revitalize in the private plunge pool located on the terrace, or unwind in your comfortable bed while listening to the sounds of nature.
● King size bed, or two Queen size beds
● Private terrace with sitting area and plunge pool
● Living area with sofa
● Bathroom with shower and separate Jacuzzi
● Bathroom Vanity
Size: 1184 sq. ft.
Maximum occupancy: Up to 3 adults in each suite and up to 2 kids ( 4 -15 ) per suite


Guest Services

Car Rental


Laundry Service

Multilingual Staff


Business Center

Fitness Center

Energize your vacation with our life fitness programs. From personal trainers to daily Zumba, Pilates and yoga classes, it's easy to maintain your fitness routine. Our Life Fitness Center is equipped with state-of-the-art fitness machines including 8 cardiovascular stations (climbers, cross trainers, moving sidewalks and exercise bikes) and 13 resistance and weight training stations.

High-Speed Internet Access

Infinity Pool

Meeting & Conference Facilities

Host your next conference, event or business meeting in beautiful Riviera Maya, Mexico at Grand Velas Riviera Maya. The ideal place for incentive travel and large groups, the resort's cutting-edge convention center features more than 91,547 square feet of flexible event space that can be divided into 32 small meeting rooms in Riviera Maya. All-Inclusive rates make planning easy, and our Five Diamond rating helps to guarantee that you'll never have to doubt the quality of food or service Do something spectacular! Our two large convention areas easily accommodate up to 3000 guests, and the creative minds of our professional meeting and event planners will help you coordinate a successful event complete with catering services in Riviera Maya, technical equipment, and group activities


Baby Room

Banquet Space


Beach Beds

Beachfront Restaurant

Beauty Salon


Children's Play Area

Children's Pool

Destination Services

Fresh Water Pool

Gift Shop

Golf Nearby

Green Areas

Horseback Riding Nearby

Internet Center


Nail Salon

Nature Tours

Night Club

Non-Motorized Water Sports

Non-Smoking Rooms and Suites

Office Area on Request

Outdoor Terrace


Ping Pong

Poolside Services

Private Beach


Sand Beach

Spa Treatment In Room


Steam Room

Steam Shower

Summer Sports


Volleyball Courts

Water Sports

Wedding Facilities


Beachfront Bar


Children's Activity Center

Hair Salon


Private Dining Areas



Teen Activity Center

Tennis Nearby

Boat Excursions


Jet Skiing

Poolside Cabanas


Spa Treatments

Sport Fishing

Travel Agency

Video Games

Water Ski



Enjoy the fine art of French cuisine at Piaf, Grand Velas Riviera Maya's exquisite French restaurant. The delectable gourmet menu of Piaf was created by the acclaimed French chef Michel Mustiere. Savor such gourmet specialties as Chateaubriand, lamb filet with thyme sauce and ratatouille, sole meuniere, traditional French onion soup, and mouth watering desserts.

Piaf is located in the adult-only area of Grand Velas Riviera Maya. Piaf is open daily from 6:00 pm to 11:00 pm. Indoor, air-conditioned seating is available. Piaf features live music entertainment. Dinner reservations are required.

Age Restrictions: Reservations must be made by 7:30pm when including guests over 16 years old.

Sen Lin

Embark on a culinary journey through the distinctive flavors of Asian cuisine at Sen Lin Restaurant & Bar. You’ll enjoy more than traditional Chinese and Japanese favorites at Sen Lin Restaurant & Bar. Here you’ll experience the culinary traditions of northeast and southwest Asia including China, Japan, Korea, Vietnam, Malaysia, Cambodia and Thailand. Enjoy such exotic choices as Corobuta pork medallions stuffed with seasonal fruit, marinated duck in 10 spices served with warm plum sauce, rock Cornish hens with three types of curry, seafood soup with spicy coconut, and warm lobster slices dipped in creamy Masago sauce.

Sen Lin Restaurant & Bar close to downtown Playa del Carmen is a family friendly restaurant located in the Grand Velas All Suites & Spa Resort Riviera Maya convention center.

Sen Lin is open daily from 6:00 pm to 11:00 pm. Reservations are required. Indoor, air-conditioned seating is available. Live music. Dress Code: Business casual; no flip-flops, shorts or T-shirts.


FRIDA Grand Velas Riviera Maya celebrates the legacy of the famous Mexican painter Frida Kahlo at the esteemed Frida restaurant. Frida offers exceptional Mexican cuisine with a modern twist. Every dish is a gourmet masterpiece that reflects the rich culinary heritage of Mexico. The gourmet menu at Frida restaurant features such delicacies as grilled flank fillet with roasted cactus leaves and Chipotle chili pepper stuffed with cheese, red snapper fillet in zucchini flower sauce with corn mushrooms, and grilled portobello mushrooms and endives covered with Guajillo chili pepper cream. Complete your Frida experience with such mouthwatering desserts as tres leches cake with caramel sauce, Mexican chocolate mousse, or house made sorbet.

Frida is located on the third floor of the Grand Velas Riviera Maya resort and features ocean views. Frida is open daily from 6:00 pm to 11:00 pm. Reservations are required. Outdoor terrace and indoor, air-conditioned seating is available. Live music.

Dress Code: Business casual; no flip-flops, t-shirts or shorts.

Cocina de Autor

Cocina de Autor is the signature restaurant at Grand Velas All Suites & Spa Resort Riviera Maya. This esteemed Spanish restaurant features a world-class menu created by internationally acclaimed Spanish chefs Bruno Oteiza and Mikel Alonso. Each day at Cocina de Autor brings new choices in Spanish haute cuisine when Chefs Oteiza and Alonzo present their signature, gourmet Spanish Basque dishes in the a la carte menu of Mexican specialties. Choose from such delicious dishes as grilled lobster with black corn, deer with almonds, Piquillo peppers stuffed with duck and tamarind, and foie gras with granola and bougainvillea flowers. Coconut soup with fruit bread and hot chocolate cake are just a taste of what’s in store to complete your meal.

  • Age Restrictions: Reservations must be made no later than 7:30pm when including guests over 16 years old .
  • Dress Code: Business Casual; no flip flops, shorts or t-shirts.
  • Cocina de Autor is open daily from 6:00 pm to 11:00 pm. Reservations are required. All restaurant seating is in the air-conditioned dining room.


Enjoy delicious meals with family and friends any time of day at Azul. This family friendly restaurant features open-air dining and a casual atmosphere. Azul is distinguished by an international buffet of traditional cuisine from around the world. Grilled selections are also available. The comprehensive lunch and dinner menu at Azul features everything from grilled hamburgers to sushi and tempura, to pasta, pizza, croissant sandwiches, burritos and tacos. Azul also serves breakfast.

Azul is in the family section of the resort. Azul is open daily from 7:00 am to 11:00 pm. Smoking and non-smoking seating available.


Bistro is a delicious French-style restaurant with a prime ocean front location in the adult-only section of Grand Velas All Suites & Spa Resort Riviera Maya. Open for breakfast, lunch and dinner, Bistro offers a wide selection of French-inspired dishes as well as local favorites. The Bistro menu features soups, salads, sandwiches on fresh-baked French bread, decadent quiches, croissants, and Riviera Maya specialties like Mayan ceviche and seafood Yucatan pozole. The Bistro breakfast menu features such delightful offerings as French toast, omelets, and Playa del Carmen eggs. Bistro also offers an extensive selection of international wines.

Bistro is open daily from 7:00 am to 11:00 pm.

Reservations must be done until 7:30pm when including guests over 16 years old.


With an international menu for breakfast and lunch served buffet-style* or á la carte, Chaká features a variety of international delights that are natural and healthy. Dinner offers a brand new Yucatecan menu inspired by the region's traditional cuisine, where the four defining pillars are Achiote (Annatto seed paste), citrus, habaneros (hot peppers) and smoke. Located near the Zen Grand Ambiance pool, this casual, open- air restaurant is situated amidst the tropical jungle foliage of mangroves, and Salam, Chechen and Chaká trees. *Seasonal Buffet menu available Indoor air conditioning sitting. Non Smoking Outdoor sitting


Italian-Mediterranean cuisine distinguishes the delicious menu of seafood, gourmet meats, and fresh homemade pastas at Lucca restaurant, served á la carte. Live Sax music on select evenings. Families with children are welcome. Reservations are required. Lucca is open from 6pm to 11pm. Air-conditioned, indoor seating. Non smoking


Map / Location

[ Print Directions ]

Driving Directions from Cancun International Airport to Grand Velas All Suites & Spa Resort Riviera Maya:

From Cancun International Airport  drive south 30 miles, pass main entrance, U turn 45ft after and go to entrance of hotel.

Nearby airports: Cancun [Cancun International], Mexico
Distance: 30 Miles

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